Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
You will have the option to cancel your order in your confirmation email. You can also contact our customer services team on [email/phone #]. Please include your order number and the reason for cancellation in your message. Orders can only be cancell
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you.Also, please double-check the shipp
Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order.
We’re sorry your item(s) have damage! Some items break during shipment. We’ll do our best to help.Please report your order issue in our [link to live Order Management portal] for further assistance. Please include an image of the damage. While we may
We are sorry to hear you received the wrong item in your order! Please report your order issue in our [link to live Order Management portal] for further assistance.Include a photo of the item received and the name of the missing item(s). Please doubl
At [your brand name], we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email or phone number] with your order number and all relevant detai